Frequently asked questions
Do you offer free shipping?
We offer FREE standard shipping worldwide on orders over $75.
Can I return the item(s) if I don't like them?
Yes, you can return your order within 30 days of receiving it.
How do I track my package?
After placing your order, you’ll receive a confirmation email with your order details.
Once it ships, we’ll send another email with your expected delivery date and a tracking link (when available).
You can also check your order status anytime on our “Track Your Order” page.
What payment methods do you accept?
You can pay safely and securely with the following payment methods: PayPal, Credit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.
Will I receive a confirmation email after placing an order?
Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.
Email: support@newshepherds.com
Have more questions? Send us an email at support@newshepherds.com