Frequently asked questions
Will it fit my head?
Our caps fit most head sizes. The adjustable closure gives you a secure custom fit from smaller to larger head sizes. Customers with larger heads have noted it works perfectly.
How long will shipping take?
We ship within 1 business day of your order in a protective box. Delivery times vary by location:
USA 4-9 business days
UK 4-7 business days
Europe 4-9 business days
Canada 6-10 business days
Australia 7-12 business days.
Can I return the item(s) if I don't like them?
Yes, you can return your order within 30 days of receiving it.
How do I track my package?
After placing your order, you’ll receive a confirmation email with your order details.
Once it ships, we’ll send another email with your expected delivery date and a tracking link (when available).
You can also check your order status anytime on our “Track Your Order” page.
What payment methods do you accept?
You can pay safely and securely with the following payment methods: PayPal, Credit Card, Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, and Shop Pay.
Will I receive a confirmation email after placing an order?
Yes, once you've placed your order, a confirmation will be sent to your email inbox. If you don’t see it, feel free to reach out to our customer service team, we’re happy to help you right away.
Email: support@newshepherds.com
Have more questions? Send us an email at support@newshepherds.com